Frequently asked questions

Frequently Asked Questions

What are your security compliances?


ALL THE DATA PROCESSED ON ASTRIX STUDY AND ITS PAYMENT GATEWAY IS SSL/TLS SECURE AND PCI-DSS COMPLIANT.




What is the minimum age to join Astrix?


THERE IS NO MINIMUM AGE TO REGISTER ON ASTRIX STUDY. PURCHASES REQUIRE PARENTAL-GUIDANCE.




How are the payments processed at Astrix?


The payments are processed at Astrix by Citrus Pay for Debit & Credit Cards, Razorpay, PayU and many more. UPI Payments are processed by PayTM, Google Pay, Razorpay, PayU, BharatPe and PhonePe. Netbanking by Razorpay and PayU.




What are your refund and replacement policies?


REPLACEMENTS ARE PROVIDED IF THE DELIVERED ITEM IS DAMAGED. IT MUST BE CLAIMED WITHIN 7 DAYS OF DELIVERY. REFUNDS ARE PROVIDED BACK ON THE ORIGINAL PAYMENT METHOD WHEN REPLACED PRODUCT DOES NOT MEET THE MARK. NO PARTIAL REFUNDS WILL BE PROVIDED.




In how much time does Astrix answers a doubt?


Well, its less than a second. Check it out at https://go.astrix.online/ask